Common Questions
Frequently asked
questions.
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What Areas Do You Serve?
Performance Plumbing, Heating & Air Conditioning, Inc. proudly serves Pasadena, Alhambra, and communities throughout the San Gabriel Valley. If you are unsure whether your home is within our service area, give us a call or text and our team will be happy to help.
Do You Offer Both HVAC And Plumbing Services?
Yes. We provide professional heating, air conditioning, and plumbing services, including repairs, installations, maintenance, water heaters, drain services, and more. Our goal is to give homeowners one trusted local company for multiple essential home systems.
Can I Call Or Text A Technician With Questions?
Yes. Customers can call or text us to connect with an experienced technician who can help answer questions, discuss the issue, and explain the next steps. We believe in making it easy to get knowledgeable help when you need it.
Do You Provide Upfront Pricing And Second Opinions?
Yes. We provide honest, upfront pricing and stand behind the price we quote. We also offer free second opinions so you can better understand your options before moving forward with a repair or replacement.
Does My Home Need Carbon Monoxide Alarms If I Have Gas Appliances?
It does. California has required carbon monoxide alarms in homes with gas appliances, a fireplace, or an attached garage since 2011. Place one outside each sleeping area and on every level, then test them monthly and replace them as the maker directs.
Should I Shut Off My Gas After An Earthquake?
Only if you smell gas, hear a hissing sound, or see damaged piping. Turning the meter valve off unnecessarily means waiting for the utility to restore service and relight appliances. Keep a wrench near the meter so the decision takes seconds.
Where Is The Main Water Shutoff In Most Homes?
In most Pasadena homes, a main shutoff valve sits where the supply line enters the house, often near the front hose bib or garage wall, with the meter shutoff at the curb. Find yours now, before an emergency forces the search.
Can I Connect My Downspouts Or Patio Drain To The Sewer?
No. The Pasadena Municipal Code makes it illegal to connect roof gutters, patio drains, pool overflows, or footing drains to any sanitary sewer line. Rainwater belongs in the street or storm drain system, which also keeps the house sewer from overloading.
What Temperature Should My Water Heater Be Set To?
The Department of Energy recommends 120°F for most households. That setting delivers comfortable showers, limits scalding risk, and slows mineral buildup inside the tank. Homes with a dishwasher lacking its own booster heater may need a slightly higher setting.
Why Are Some Rooms Hotter Or Colder Than The Rest Of My House?
Uneven rooms usually trace to leaky or undersized ducts, closed or blocked registers, missing return air paths, or rooms your ductwork was never designed to reach. A room-by-room airflow check shows which cause applies before anyone recommends new equipment.
What Thermostat Setting Saves The Most Energy In Summer?
The Department of Energy suggests 78°F when you are home and higher when you are away. Each degree you raise the setting trims cooling costs, and a programmable or smart thermostat makes the schedule automatic instead of something to remember daily.
Why Is There Water Pooling Near My Furnace Or Indoor AC Unit?
Most often the condensate line is clogged, the drain pan has cracked, or a condensate pump has failed. High-efficiency furnaces and air conditioners both produce water, so the drain path matters year round. Shut the system off and call before ceilings stain.
What Should I Do If I Smell Gas Or Sewage Indoors?
For a gas odor, leave right away, avoid switches and flames, and call the gas company from outside. A sewage smell near drains usually means a dry trap or failed vent, which Performance Plumbing, Heating & Air Conditioning, Inc. fixes in Pasadena, CA.
Are Better Air Filters Worth It During Wildfire Smoke Events?
Usually, yes. A MERV 13 filter captures far more fine smoke particles than basic fiberglass filters, provided your blower handles the added resistance. Our team at Performance Plumbing, Heating & Air Conditioning, Inc. can check filter compatibility during service in Pasadena, CA.
Why Did My Water Pressure Drop Suddenly?
A sudden drop often means a failing pressure regulator, a partially closed valve, a hidden leak, or a clogged aerator. If the whole house is affected, check with neighbors first; if only certain fixtures are weak, the problem is inside your plumbing.
